ClaimsHub

Unlock the potential waiting in your claims

Claims are an untapped opportunity for improvement. Our claims handling service helps you close claims twice as fast and grow your business using actionable insights in your claims data.

Let’s Build Your Program

Build a complete data set

Claims data is often input by different teams in different systems with different guidance. Get everything aligned in one place for a beautiful data set that can be used for a variety of initiatives. Including pre- and post-transaction photos and other artifacts available for loss analysis.

Control the user experience when it matters the most

Users of your platform will probably only have a claim or two in their lifetime, and it will likely be a stressful experience. Handle every claim with the same high standards you have for the rest of your customer-facing departments. Reengineer your claims process to lower the overall impact on your business, not just a one-dimensional cost.

Return assets back to the platform in half the time

Keep the vehicles on your platform earning and keep unknown claims costs under control by having fewer surprises hiding in your open liabilities.

This year’s claims are next year’s premium

Know how the year is going and plan ahead by unlocking a real-time understanding of your claims. DigiSure gives you instant access to claims data that can be used for high-level planning and helps you make adjustments to your screening rules or budget at any point.

Let us take the heat

Claims are inherently complicated. Let us take care of that while giving you the confidence that the process is best in class.

Our claims team noticed the rate of no-speed claims for motorcycles, meaning the bike fell over while it was not in motion, was too high. We then dug into the data we collected on those specific riders during screening, and noticed a trend. Based on the personal info on the drivers' licenses, we concluded that riders were renting bikes that were too tall and they were then having issues keeping the bike up when they stopped.

Armed with our findings, we worked with the customer to decide on the best user experience and removed unsuitable motorcycles from the renters' options to keep the process seamless for them.

Following an eventful Memorial Day weekend, our claims department observed an unusually high number of easily preventable claims. Incidents such as neglecting to remove glassware from the stove before turning it on, or failing to correctly retract the awning, were common. In response to this trend, by the Fourth of July weekend, we had curated a set of reminders for our partners to distribute.

This communication provided four straightforward tips to new renters aimed at minimizing mishaps and optimizing procedures should an incident occur. This proactive measure ensured a smoother rental experience and less disruption due to avoidable errors.